Client Account Manager

Want to join our team in taking our clients’ PR & communications to the Edge?

Edge is a dynamic, full-service agency located in the heart of downtown Lansing. Edge produces award-winning solutions for our clients. And, as we always say, once an Edger, always an Edger. We offer a fun, flexible environment that encourages personal growth and development.

We’re seeking a client-focused professional who thrives on building relationships, leading strategic initiatives, and serving as a trusted advisor to clients. This role combines account management, communications strategy, and project leadership to ensure exceptional client experiences and results.

Knowledge and Skills Required:

• Bachelor’s degree in public relations, communication or related field 
• Strong writing, editing and proofreading skills with working knowledge of AP Style
• Experience creating communications and public relations strategies
• Proven experience managing client relationships and serving as a primary point of contact
• Experience developing and implementing communications, public relations, and marketing strategies
• Ability to manage multiple client accounts, projects, and deadlines simultaneously
• Excellent presentation, organizational, and interpersonal communication skills
• Strategic thinker with strong problem-solving skills and attention to detail
• 5+ years of experience
• Self-starter who can work independently while collaborating effectively with a team

Duties:

• Serve as the primary day-to-day contact for assigned client accounts, building strong, trusted relationships
• Lead account strategy, planning, execution, and reporting to ensure client goals and objectives are achieved
• Provide proactive counsel and recommendations to clients regarding communications, public relations, marketing, and stakeholder engagement initiatives
• Coordinate internal teams and resources to deliver high-quality work on time and within scope
• Develop and oversee communications plans, media relations efforts, content strategies, and campaign execution
• Write and review news releases, media advisories, talking points, website content, newsletters, and other client communications materials
• Facilitate client meetings, prepare presentations, and communicate project updates and results
• Identify opportunities to grow client relationships and expand agency services
• Monitor project budgets, timelines, and deliverables to ensure client satisfaction and account success
• Collaborate with internal teams to integrate communications strategies across marketing, events, digital, and creative initiatives

Compensation:

A competitive salary is offered based on experience. Benefits include:

• Flexible work schedule
• Vacation time
• Sick time
• Maternal & paternal leave
• Company retirement plan
• FSA/HSA option
• Professional membership fees
• Professional development 
• Edge team-building activities
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